....

Terms And Conditions

These terms and conditions apply solely between DALFA SAL, a company registered under the laws of Lebanon with Commercial Registration Number 1003259 having its office registered at Azadea Building, United Nations Street, Jnah, Beirut, Lebanon, (hereinafter “kikocosmetics.com.lb”) and any person who makes a purchase (hereinafter “Customer”), collectively “the Parties” at kikocosmetics.com.lb (hereinafter “Website”).

 

The Customer declares that s/he is a natural person (i.e. not a corporate entity, a forwarding agent or an intermediary), of full age or has parental permission, has the legal capacity to contract, and is accordingly able to place an order on and purchase items from the Website. The Customer further declares that the items purchased from the Website are for personal use and accordingly undertakes that s/he will not resell the items to a third party or export them outside of Lebanon. The Parties agree that their relationship will be governed solely by, and the Customer consents to be bound with, these terms and conditions.
 

Although kikocosmetics.com.lb endeavors to ensure that the information on the Website is complete and accurate, the Website may contain errors or inaccuracies. kikocosmetics.com.lb reserves the right to correct such errors or inaccuracies and, at any time, to change or update the information on the Website relating to the prices, availability and description of the products offered. It is therefore agreed that the applicable terms and conditions are those in effect on the Website at the time the order is placed on the Website
 

AVAILABILITY

The products and prices we offer are valid for as long as they are visible on the Website, other than for special offers. The Customer is urged to check the availability of the articles sold on the information page for each product. If an item is ordered that is determined to be unavailable, kikocosmetics.com.lb reserves the right to cancel the order, provided that it gives the Customer notice

If one of the products ordered is unavailable, kikocosmetics.com.lb will inform the Customer that the unavailable item cannot be shipped. The rest of the order will be processed and shipped to the Customer under his confirmation within the time stated in the email providing information about tracking the order.

ORDER

The material posted by kikocosmetics.com.lb on the Website consists of offers to purchase relating to the products presented on the Website (the “Offer”). The product order that you submit to kikocosmetics.com.lb through the Website constitutes your order (the “Order”). kikocosmetics.com.lb reserves the right to reject, correct, cancel or terminate any Offer or Order, partially or fully, for any reason whatsoever, without notice, and/or to limit the quantity that may be purchased of any item presented in an Offer or an Order.

It may be necessary, at any time, for kikocosmetics.com.lb to verify personal information or information relating to credit cards or payment cards with your credit card issuer or our payment solution provider before accepting any Order. Once payment for an Order has been verified, you will receive an email confirming the transaction.

To place an Order, you must follow several steps:
- the Customer create an account or access as guest user on the Website and identify him/herself, to place the Order;
- The Customer places products in his/her basket.
- The Customer chooses a delivery method.
- The Customer chooses a payment method.
- The Customer makes the payment.
- The Customer then receives an email from kikocosmetics.com.lb recording the payment.

 
The order validation email constitutes kikocosmetics.com.lb acceptance of the Customer’s order and accordingly forms the contract of sale between the Parties.

PRICE AND PAYMENT METHODS

You agree to pay the price, taxes and all charges shown for the transaction. All amounts are in LBP. kikocosmetics.com.lb contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the site, we will charge you with the lower price.

The prices of products shown on the Website are understood to be excluding taxes, shipping charges, the price of certain packaging, or the price of other optional services selected by the Customer, which are charged separately. The Customer will be informed of those charges on the Order summary page before final validation of the Order. We usually charge purchases to your credit card before the process of sending your order has begun. In case of out of stock on the product, we operate the refund on your credit card or payment card.

The Customer may pay for his/her purchases by credit card or by Visa, MasterCard or American Express payment card or by cash upon delivery. Cash on delivery will not be applicable for large items. kikocosmetics.com.lb guarantees the security of payment by bank card by using the SSL (Secure Socket Layer) protocol encryption system and by having payments processed by “Checkout.com” or any other payment gateway service provider kikocosmetics.com.lb appoints.

DELIVERY

Where do we deliver?
All our orders can be delivered to all LBN areas listed in the website.

The delivery times shown on the Website are counted from the date on which the payment is confirmed if the payment is by card, and from confirmation e-mail if the payment is cash on delivery.

Delays in delivery times may be caused by local holidays, sales period, force majeure events, lock downs and weekends or any other events out of kikocosmetics.com.lb’s control.

ORDER CANCELLATION

If you wish to cancel your order, you can submit a request through “Contact Us” link as soon as you place your order. We will make every effort to accommodate your request provided that the order is still under preparation and hasn’t been handed over to the courier.

Orders can be cancelled from the system as long as they are not shipped yet (hasn’t been handed over to courier). Cancellation is done from the system directly and not from the web site or the application therefore the customer should contact our customer service department where they will be happy in executing on the system the customer request

Out of stock items

In the event where your order cannot be fulfilled within the scheduled time because an item is out of stock, an email will be sent to you informing you of order cancellation. If only one of the items in your order is out of stock, we will contact you and check whether you would like to proceed with the remaining items or not.

FORCE MAJEURE

kikocosmetics.com.lb will not be liable for failure to perform any of its obligations to you, in whole or in part, or for damage or losses that you may incur, if such non-performance, damage or losses result from a case of force majeure or a natural disaster.

ENTIRE CONTRACT

If a clause or clauses in these terms and conditions are declared to be invalid or void pursuant to any law or regulation or to a decision of a court or administrative authority, the other clauses will continue to have force and effect.

kikocosmetics.com.lb will make its best efforts to replace such clauses with a valid clause, the effect of which is closest to the spirit of these terms and conditions. In the event that a party does not require that any clause of these terms and conditions be enforced, whether permanently or temporarily, such forbearance may not in any case be considered to be a waiver of the clause.

JURISDICTION AND APPLICABLE LAW 

These terms and conditions are governed by the laws applicable in LBN. Any dispute or claim arising out of or relating to these terms and conditions shall be referred exclusively to the Courts of Lebanon.