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FREQUENTLY ASKED QUESTION
Q: What payment methods do you accept?
A: We currently only offer Cash on Delivery
Q: Do you offer international shipping?
A: No, we only ship locally for international shipping please visit the Kiko Milano website for that country
Q: How long does shipping take?
A: Shipping times vary based on your location. Standard shipping typically takes 2-4 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, you'll receive a tracking number via email.
Q: What is your return policy?
A: In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Q: How do I initiate a return?
A: Contact our customer support team with your order number to start the return process.
Q: Do you offer exchanges?
A: In accordance with global retail industry standards, we are unable to accept returns or exchanges of skincare, make-up & cosmetics unless damaged, faulty or incorrectly supplied.
Q: How can I cancel my order?
A: Orders can be cancelled before they ship. Contact us as soon as possible to cancel.
Q: My order arrived damaged. What should I do?
A: Please contact our support team with photos of the damage, and we’ll arrange for a replacement.
Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions. Sign up for our newsletter to stay updated on discounts
Q: Is my personal information secure?
A: We will take care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
Q: Do you charge sales tax?
A: All prices displayed on site include taxes and you will be shown the breakdown on the order confirmation page.
Q: How do I contact customer service?
A: You can reach us via WhatsApp or live chat. Visit our Contact Us page for details.
Q: Can I change my shipping address after placing an order?
: You can contact our customer service team and share the new address details.
Q: What happens if I don’t receive my order?
A: If your order is lost or delayed, contact our support team for assistance.
Q: Can I use multiple discount codes at checkout?
A: Only one discount code can be applied per order.
Q: What should I do if I receive the wrong item?
A: Contact us with your order details, and we’ll arrange for the correct item to be sent.
Q: How do I know my order has been received?
A: You’ll receive an order confirmation email after checkout.
Q: Can I purchase items as a guest?
A: Yes, guest checkout is available
Q: How can I check the status of my order?
A: Once you place your order you will receive a confirmation email from kikomilano.com.sa. Once your order is ready to be sent out, you will receive another email with your order details and how you can track your order. If you have any concerns please contact the Customer Service Team on contact@kikomilano.com.sa
Q: How much is the delivery?
A fixed shipping fee of LBP 300,000 will be added to your order total at checkout if the order is less than LBP 3,999,000